Webinar: 7 Insights: Patient Financial Experience Preferences

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Webinar: 7 Insights: Patient Financial Experience Preferences

This is a webinar event you will not want to miss! We will be unveiling seven insights into the patient financial experience preferences - directly from the patient.

Wednesday, December 7, 2016
2:00pmET / 1:00pmCT

Event Description:

Patients paying more health care costs out of pocket has put enormous pressure on health care organizations to balance financial outcomes with patient satisfaction and loyalty. Despite initiatives from the vendor community to simplify billing communications and online payment tools, the majority of patients remain unsatisfied by the financial experience after receiving care.
 
Apex Revenue Technologies recently commissioned InfoTrends to conduct a study designed to gain a better understanding of patient needs, behaviors, and preferences when it comes to paying for healthcare.  Matt Swain, Senior Director, InfoTrends, and Kristen Jacobsen, Director of Marketing, Apex Revenue Technologies, will be sharing the results of that study, from the input of more than 1,000 patients. Results include:

  • Preferred delivery of patient communications

  • Preferences when using the provider’s website for payment

  • Ways to improve on-time patient payments

  • Preferred communication channels for payment reminders

  • Tips for delivering a consistent payment experience

  • Why offering a payment plan or financial incentives to pay on time leads to increased patient satisfaction

  • How all patient preferences related to communications, payments and overall satisfaction can be impacted by patient demographics

  • And much more

Attendees will receive the full Patient Financial Experience report for participating.

Register today - limited space remaining!