News & Perspectives
Catch up on the latest trending topics and thought leadership surrounding Apex and the healthcare industry
As we’ve emphasized in previous posts, patient satisfaction is a critical metric to be measured – and it shouldn’t stop at the medical experience. It’s important to the overall relationship with your patients to capture their satisfaction with their financial journey, as well, to secure loyalty...
At Apex, we exist to help our clients achieve their vision for a better patient experience and stronger financial results. Nothing gives us a greater sense of a job well done than to see our clients share their remarkable stories with their peers.
For UPMC, consumerism in healthcare is a...
Messages specific to balance due amounts allow hospitals to tailor wording and payment options based on high or low balances.
Patients are now responsible for a higher percentage of their balances than ever before. In fact, in 2015, individuals were responsible for paying...