Voice of the Patient

Satisfaction in the billing experience impacts the overall care experience

Today, patients have many options for medical care, which is why making sure they are happy with their experience is critical in maintaining their loyalty. The patient billing process plays a critical role in that overall experience—and therefore should be monitored and evaluated to ensure your patients are receiving a positive result. Apex offers a quick, easy to use survey at the end of the online patient billing experience that gives the feedback providers need to ensure a pleasant after-care experience. The feedback gained from our survey highlights positive attributes in the patient billing experience and helps identify any issues that are hindering the experience so that appropriate action can be taken.

 

It’s not all about the money—but satisfied patients are more likely to pay

We are all aware that patient balances have been on a continuous rise and that more patients are struggling to pay their balances today, than ever before. Providers want to provide appropriate billing options to those in need of assistance while also providing convenient options for those that are not. A simple survey provides the feedback needed to implement a tailored billing experience for all. Benefits are not limited to patient satisfaction:
  • Improve the billing process
  • Increase loyalty
  • Reduce bad debt
  • Increase patient payments
  • Increase payment plans